Do you sell bagged tea? Or just loose leaf?
Our focus is solely on loose leaf at this time because the quality is our priority! When you can see, touch, smell, and hold the leaves you'll never want to switch back to the dusty commercial bags from the grocery store!
How do I use an infuser?
Infusers are simply a barrier between your leaves and your hot water. With our stainless steel infuser with the lid, simply place it in your cup, add a teaspoon of tea, and pour hot water over the top. You can place the lid back on to keep it warm and then use the lid after as a saucer when you remove your infuser to keep your counter/table dry. For the silicone leaf shaped infuser, pinch right above the metal basket to remove the handle, fill with a teaspoon of tea, and pinch/adjust the handle back into the basket until it fits in the grooves. Steep by placing it in the mug and pouring water over. This infuser also comes with a drip tray to place it on when finished.
Can I buy a gift card?
Absolutely! Just purchase the amount you desire and you can email it to your recipient or print it to mail/hand deliver.
What is your return policy?
We love our products and want you to love them, too! If you are not satisfied with your purchase, please contact us at email@example.com.
We do not accept returns on teas as those cannot be resold due to safety reasons for our customers as it is consumed. However, if you are unsatisfied, please let me know and we can discuss options.
Damaged/Defective Items or Incorrect Orders:
We check all items for any damage before shipping them out to you and also check to ensure all items are packed properly, but we know that we sometimes make mistakes. If you happen to receive an item that is damaged or defective, or believe something is missing from your order, please let us know as soon as possible by emailing firstname.lastname@example.org.
How much is shipping?
Shipping is a flat $3.99 for all orders under $35. For orders above $35 shipping is always free! Most packages are sent via USPS First Class, but the heavier packages may go Priority.
Do you ship world-wide?
Currently, we offer standard shipping to customers within the United States. If you live outside of the US and would like a shipping quote, please email email@example.com